Privacy Policy

Effective Date: 01.04.2023

At Ceylon Infusion, we are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when using our website. By accessing or using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

1.1 Personal Information:
When you visit our website, we may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and billing/shipping address. We may also collect additional information when you communicate with us through our website, such as your inquiries, feedback, or comments.

1.2 Usage Information:
In addition to personal information, we may collect certain non-personal information automatically when you visit our website. This may include your IP address, browser type, operating system, referring URLs, and information about your interactions with our website, such as pages visited, time spent, and actions taken.

2. Use of Information

2.1 Personal Information:
We may use the personal information we collect for the following purposes:

To process and fulfill your orders for our products.
To communicate with you about your orders, including order confirmation, shipping updates, and customer support.
To respond to your inquiries, feedback, or comments.
To send you promotional offers, newsletters, or marketing communications if you have opted in to receive such communications.
To improve our products, services, and website based on your feedback and preferences.
To protect our rights and prevent fraudulent activities.

2.2 Usage Information:
We may use the non-personal information we collect for various purposes, including:

Analysing trends and statistics to improve our website and user experience.
Monitoring and preventing any unauthorized access or security breaches.
Customising and personalising the content, advertisements, and features of our website.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers:
We may engage trusted third-party service providers to assist us in operating our website and conducting our business. These service providers may have access to your personal information for the sole purpose of performing services on our behalf, and they are obligated to maintain the confidentiality of your information.

3.2 Legal Compliance and Protection:
We may disclose your personal information to comply with applicable laws, regulations, or legal processes, or to respond to valid requests from public and government authorities. We may also disclose your information to protect our rights, privacy, safety, or property, or the rights, privacy, safety, or property of our users or others.

3.3 Business Transfers:
In the event of a merger, acquisition, or sale of our company or its assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4. Data Security
We have implemented reasonable security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

5. Your Choices

5.1 Communications:
If you have opted in to receive promotional offers, newsletters, or marketing communications from us, you can opt out at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

5.2 Cookies and Tracking Technologies:
Most web browsers are set to accept cookies by default. You can adjust your browser settings to reject cookies or to prompt you before accepting them. However, disabling cookies may affect certain features and functionality of our website.

6. Children’s Privacy
Our website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take steps to delete that information.

7. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, disclose, and protect your information.

8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Ceylon Infusion
0414 497 630

By using our website, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our website.

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